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At Camperdown Dairy International (CDI), we know how important quality is to our customers and we are committed to delivering this in all of our products.

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Shipping & Returns

Camperdown Dairy International

At Camperdown Dairy International we like to make your online shopping experience as pleasant and simple as possible, so our shipping methods and policies have been designed to get your order to you both quickly and efficiently.

Goods ordered within Australia by 10pm will be dispatched the next business day, unless otherwise stated. In most cases goods shipped domestically within Australia will be received within 3-7 business days of shipping. Bulky items or deliveries to remote or overseas locations may take longer.

 

**Currently we are fulfilling standard delivery orders within approximately 7-10 business days, due to the sharp increase in orders. We are working hard on getting orders delivered as quickly as possible, we thank you for your understanding and continued support.

 

New Zealand orders are consolidated and dispatched every Saturday. In most cases goods shipped to New Zealand will be received within 7 business days of shipping.  We have no control over orders that are temporarily held at New Zealand Customs and this may cause longer delivery times.

 

All orders sent by Camperdown Dairy International Online Store have a unique tracking number. This will be sent to you at the time of dispatch, to the email address you have listed with us. You can keep track of your order via http://auspost.com.au/track/.

We will also notify you of updates to your order via the email address you have listed with us.

 

If for some reason your parcel does not arrive within a reasonable time frame please contact us at info@camperdownpowder.com.au

 

Invoices for Goods supplied within Australia will include a flat rate charge of $13.20 for freight and delivery for packages where the Goods value is less than $150.00.  Where the goods value is greater than $150 no freight and delivery fee will be charged.  Charges will apply where an Express Post option has been selected.

Charges will apply for delivery to New Zealand and other overseas destinations. Overseas orders may be subject to customs Duties and Taxes, payable by you, the consignee.

 

Camperdown Dairy International Online store has a minimum order value of $50.00.

Orders placed via Camperdown Dairy InternationalOnline Store will be honoured with products with an expiry date of at least four months, unless otherwise stated in the product description. It is recommended that you read the product description for goods placed on promotion, or advertised at a special rate, closely to avoid disappointment.

Your privacy and security is important to us.  The Camperdown Dairy International’s Online Store provides a secure session within our shopping 'Checkout'. You will notice a padlock icon on the base of your browser when you enter through to the 'Checkout'. This indicates that all information entered in the session is secure.

 

When you click the 'Place Order' button, we send the credit transaction directly to the bank. We do not transfer those details to others for their commercial use. Unlike giving credit card details over the phone, our online system automatically encrypts all your details using the latest SSL V3 128 bit encryption standard.

 

Camperdown Dairy International would like you to feel confident when purchasing online and we want to make sure that you are satisfied with your purchases. So if for any reason the goods are not what you ordered, damaged, not the right quantity, or you are not happy with the quality of the goods you have purchased, please contact us on +61 3 9580 3331, or email us at info@camperdownpowder.com.au to notify us of the problem.

 

IMPORTANT NOTICE

Camperdown Dairy International on-line store supplies product for the domestic Australian and New Zealand markets, as well as some selected overseas destinations.  Please contact us for details of product availability in other countries.

 

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10 Phoenix Court,

Braeside Victoria Australia 3195

T +61 3 9580 3331

info@camperdowndairyinternational.com.au

sales@camperdowndairyinternational.com.au

www.camperdowndairyinternational.com.au